Your success is our goal
Your ability to get the most out of marketing automation is driven by the skill and expertise of your Marketing team. Your team are experts at what they do, however marketing automation & specifically, your chosen platform, brings a new level of function & capability to the table.
Understanding what’s possible.
We currently engage with customers in a variety of ways. For some customers, they will share their campaign plan with us and seek our input to ensure they’re using the rich functionality of their marketing automation platform to deliver the best possible outcome of the campaign.
This usually takes place in the form of a brief, often with their ad agency. We work together to ensure the right data is captured and acted on.
We’ll explore reporting and if appropriate, explore the CRM integration and determine where data should flow.
A skills transfer is essential.
Our tailored approach to end-user coaching & training ensures we focus on real campaigns and avoid hypothetical exercises. The more time your team can spend on the platform, building and creating assets, programs and campaigns, the better the skills transfer.
Our Customer Success team make sure that your team is aware of not just the basics, but also some tips & tricks to ensure they’re ready to hit the ground running.
Our goal is to empower your team to design on-brand, magical campaigns for your various audiences.
How would you like to engage?
Our team brings a mix of capabilities to the table. Our certified Oracle & Salesforce technical team will support your more advanced requirements e.g. functionality that may not be “out of the box” and may require additional coding.
Our Customer Success team is there to help you with the core functions of your chosen platform and provide advice and direction about the best way to do something.
As with most software, there are multiple ways to do things. However, some offer advantages over others and that’s where the Customer Success team come into play.