Customer Success Coaching
Our Customer Success consultants will support you through a Customer Success Coaching process. The process takes into consideration your sales and marketing objectives and goals and then helps you develop a plan to determine how you’ll action and achieve your objectives.
Your Goals & Objectives
It’s likely that Marketing Automation is just one part of your overall Marketing strategy.
However, there are ways you can use Oracle Marketing Cloud to enhance or compliment other parts of your various marketing campaigns.
We help our customers uncover these complimentary features and, in some cases, work with their external agencies to realise specific campaign formats.
With our understanding of how Oracle Marketing Cloud works, we can help you maximise the following components of your CRM and ensure they connect with Oracle Marketing Cloud and your marketing plan.
We’ll take you through a series of performance benchmark metrics to help you understand the ‘how & why’ of your success. This information can then be used to shape future campaigns ensuring you build on your success.
The following forms part of your success plan.
Planning is critical to your success. Each of the steps above will feed into your Success Plan which is broken into four parts.
- Lay Your Groundwork – Data Intelligence & Integrity
- Gain Your Hours Back – Discover Automation
- Be a Hero – Sales Enablement
- To Infinity & Beyond – Optimise for Success
Your Success Plan provides clear metrics and direction to support your marketing team as they forge ahead with their goals and objectives.