The Oracle Social Cloud is designed to enhance each stage of the customer experience. Modern Marketers understand the need to include Social in their campaigns. Regardless of the size of your organisation, Social is a channel you need to understand.
Oracle offers a range of solutions to meet each of the stages of your development as a Social Enterprise.
Social Engagement & Monitoring
Once you’re at a point where you have the basics in place i.e. a Facebook Page, a company Twitter account and a LinkedIn Company Page, you need to understand what’s happening.
Your organisation needs to “Listen”.
Oracle Social Relationship Management is the industries only unified Social Media platform, bringing Social into a single enterprise standard solution.
The Oracle Social Network brings social to your organisation. Imagine an internal Facebook with so much more.
Team members can collaborate around opportunities within Oracle Social Cloud. Whether the team is geographically dispersed or across town or even in the same building via native mobile apps.
Access to the Oracle Social Network takes place in the office on their desktop PC, their tablet (iPad) or SmartPhone.
Oracle Marketing Cloud customers can streamline lead capture with the addition of FREE Social apps to their Eloqua or Responsys platforms.
Apps are available for Linkedin, Facebook, Twitter and others to help automate the process of capturing leads and delivering them directly to Eloqua or Responsys.
This enhances accuracy and eliminates the need for manual downloads from the backend of Linkedin, Facebook etc.
Oracle Social Engagement & Monitoring Cloud
Be more insightful about trends and engaging in social conversations with your customers. Oracle Social Engagement & Monitoring Cloud Service provides listening, engagement and analysis capabilities across social channels to help you better understand your customers and be more engaging.
- Capture relevant brand conversations from global web and social channels
- Cut through the noise to track key topics, trends, and influencers
- Understand what people are saying about your products and brands
- Identify positive, negative, and neutral posts with automated sentiment scoring
- Act on customer intent and interest such as intent to purchase or need for service or assistance
- Respond in-context, with the highest efficiency, across social media channels
- Connect with customers in real-time when it matters most
- Offered in Standard, Enterprise, and Premium editions
Oracle Social Network
Secure collaboration for everyone you work with. A secure enterprise social network that connects your business processes, enterprise applications and content.
- Engage – Enterprise collaboration through real-time conversations
- Inform – Updates shared across your business
- Drive – Purposeful social networking without the noise
- Extend – Integration into your business applications
Click Here to visit Oracle and discover more about Oracle Social Network and how it can enhance collaboration in your organisation.